At Autolab Ltd. we are proud of our reputation. Word of mouth, being the best advertising medium, has helped us build our business. We feel ultimate customer satisfaction stems from our approach to service. Listening thoroughly to the customer is an essential first step. Our experience has shown the customer generally knows their vehicle well and the information expressed is often very helpful in initial diagnosis of an automotive problem. Secondly, we provide written estimates, when desired. As well we try to provide an estimate for the worst case scenario as experience has shown things are often more serious than initially thought. The customer is always consulted if things change during work on a vehicle, especially if costs start to increase. Often the customer is part of the diagnostic procedure, such as coming into the shop to look at the actual problem, or wiring schematics to help us make prudent decisions. We find involving the customer in particularly tough diagnosis helps us to be sure nothing is overlooked. We use many vendors for parts and always provide the best quality available. As many parts are available in second quality at a reduced price this option is allowed as a customer’s choice. Doing work in a timely manner is also primary, as we understand people need their cars and light trucks.